Delivery options and charges
These delivery times will only apply when we have the requested products in stock. The costs shown are per delivery address and per day delivered to that address.Remember that our couriers work throughout the day so your order may arrive at any time between 9am and 5.30pm.
Standard 3 - 5 day
Excluding Saturdays, Sundays and Bank Holidays
To ensure delivery within 3-5 days, orders must be placed by 3pm, 5 working days in advance.
We also deliver to over 100 countries across the world. Most incur a shipping charge and this is calculated at the point of order and is dependant on the volumetric weight of the product purchased and the destination.
If there is a problem locating your chosen destination, or you recieve a message indicating that delivery to the location is "By Request", please place your order and we will contact you to discuss delivery of your order.
Can I send things to more than one address?
We are happy to deliver all or part of your order to addresses other than your own. You`ll have the option to tell us where you want to send the items in your basket during the checkout process.
What if I`m not in when you deliver?
Our deliveries will usually be made on Mondays to Fridays (unless a Saturday pre-noon delivery has been requested) between 9am and 5pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, our courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items will be returned to our warehouse.
How do I track the delivery of my order?
Once your order has left our warehouse, you can track its progress online. Simply click on `My Orders` in the top menu bar and you will be asked for your email address and the password you set up when ordering. Once you`ve entered these, you`ll see a list of your current orders. If the order has been despatched, you`ll see an order tracking number alongside it. Use this tracking number to find out how your order is progressing. You`ll see a status against your order to tell you what has happened to it. The status will be one of the following
Pending: We have the order but haven`t started to process it. You can cancel the order when this status is shown.
Processing: We are processing your order. Your order might be at any point between us sending the order to the warehouse and the warehouse being ready to despatch it.
Despatched We have despatched your order. You`ll receive an email confirming this and giving you a tracking number.
Cancelled: Your order has been cancelled by either you or us.
How do I change or cancel an order?
If you wish to change or cancel an order please contact our Customer Services Representatives any time between 8am and midnight. It would be helpful if you could have the following details to hand:
- Customer name
- Order number
- Date of the order
Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our returns section below for further details on our returns policy).
If you wish to cancel the order after delivery, we will refund the cost of the item plus the cost of delivery. We will only refund gift wrap charges if the item is faulty.
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 14 days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the item and if the item is faulty the cost of the return delivery to return the goods; giftwrap will only be refunded if the item is faulty.
All items to be returned should be addressed to :
This does not affect your statutory rights.
Checklist (Please ensure you have followed ALL the points below to minimise any delay in dealing with your exchanged or returned item(s))
- Please always return the goods in the original manufacturer`s packaging and suitably packaged for transit.
- You should write the quantity of the items you are returning in the appropriate column on the despatch note.
- You must include the original despatch note in the package you are returning to us
- You must include the original batteries if included
Once we have received and verified the returned item we will initiate the refund, replacement or exchange.