Terms of purchase - Valid from 1/1/2022
Application and consumer protection
These purchase terms apply to the purchase agreement that you as a consumer enter into with Tjalfes ’Magic CVR 39978296 the following called Tjalfes Magic. To protect your interests as a customer, the provisions of the Consumer Contracts Act (Distance Selling Act) and the Data Protection Regulation (GDPR) apply to all purchases at www.moxshop.dk
Your order is sent from our warehouse in Græsted. Changes and surcharges must be made before your order is processed and shipped from us. If you discover any errors in your order, it is therefore important that you contact our customer service immediately to change your order, if it is still possible and your order has not already been processed by our team.
We offer a 12-month warranty on our range, with the exception of consumables and batteries. We offer a 6-month warranty on these products.
All prices are incl. VAT or excl. VAT, depending on what you have chosen. Any fees for shipping as well as invoicing fees may be charged, which in such cases is stated at checkout. After an order has been confirmed, the price can only be changed due to circumstances beyond our control (force majeure, eg war, natural disasters, etc.) as well as in case of obvious errors in the stated price.
Right of withdrawal:
With us, you always have a 14-day right of withdrawal (does not apply to companies). If you want to return an item for exchange or refund during this period, you must follow the return procedure on the following email: email@example.com
As a consumer, you have the right to inspect the product (does not apply to spare parts, memory cards, USB connectors, batteries, headphones / headsets, hygiene items). If any of these products are sealed and the seal is broken, the right of withdrawal lapses, this is due to “The following appears from the Consumer Contracts Act § 24 (right of withdrawal), paragraph. 5: "The consumer is only liable for any deterioration in the value of the goods, which is due to other handling of the goods than what is necessary to determine the nature of the goods, properties and the way it works" this means that open seals on the goods are magic. the secret made public to the customer and since you pay for the secret behind the actual magic number, the item can not be returned and why the rule of 14 days right of return lapses.
If you return an unused product with associated labels and packaging within 14 days, the full amount minus shipping costs will be refunded. If you choose to exercise your right of withdrawal / open purchase, we do not reimburse the return shipping, and it is your responsibility as a customer that the return shipment arrives safely at our warehouse. It is important that an outer packaging is used and that tape or other material is not pasted on the original packaging. In the event of defective packaging or obvious damage to the product, a price deduction of at least 30% of the value of the product will be made, and in the event of significant damage, a refund may be refused. You are responsible for the shipping costs of a return.
If an item deviates from what follows from the agreement between you as a customer and Tjalfes Magic - moxshop.dk or otherwise does not correspond to the description of the item that Tjalfes Magic - moxshop.dk has provided, the item can be returned. Only original defects are covered by the right of complaint, which for example does not cover defects caused by normal wear and tear. A complaint to Tjalfe's magic - moxshop.dk must be made within a reasonable time after the error has been discovered, but no later than within 6 months. Tjalfe's magic - moxshop.dk in the first instance reserves the right to rectify the error. Otherwise, an exchange of the item and eventually a refund may be possible. In case you want to make a complaint, please contact customer service at our email firstname.lastname@example.org and we will send you a return label. In the event of approved complaints, we will refund the shipping. Note, however, that you must have a return label from Tjalfes Magic - moxshop.dk otherwise we do not have the opportunity to reimburse the return shipping afterwards.
Devices exposed to water and moisture damage are not covered by the warranty. This also applies to smartwatches and activity bracelets with an IPX rating.
Incorrect complaints will be charged with a minimum of DKK 179. incl. VAT up to the actual handling costs. It is your responsibility as a customer that the return shipment arrives safely.
As I said, we are responsible for return shipping (does not apply to companies) for approved advertising
amations. However, if you want to send the package as a traceable shipment, you as a customer are responsible for the return shipping.
Complaints are not treated as returns through open purchase if you, as a customer, after our feedback, change the reason for the return.
Minimum order is 29 DKK.incl. VAT, excl. shipping costs.
Clear House a / s - In collaboration with Clear house a / s we receive payment with Clear house a / s - Clear House a / s gathers all the important payment methods in one and the same solution - we only offer credit card payment in our shop or cash in the store (payment options may vary over time). You decide which payment method you want to use at checkout before confirming the purchase.
The delivery method and any fees that are incurred will be displayed at checkout before you confirm the purchase. A minor credit check is performed and in some cases involves a credit assessment. In the event of late or non-payment, a fee and default interest will be charged.
The normal delivery time is approx. 1-3 working days for stock items. In high season it can take a little longer, up to 3-5 working days. Items that are not in stock, but which must be ordered from the supplier, have a longer delivery time. You will find information about the current stock status of each product on our website. You will receive notifications of any deviations from the normal delivery time or the information on the website in connection with the order confirmation or subsequently via a separate e-mail. Of course, you have the right to cancel or change your order here. We cannot offer compensation due to delivery delays. If some of the products you have ordered have a significantly longer delivery time than other products in your order, we may in some cases divide your order into several shipments. As a customer, however, you never have to pay more than the original shipping price.
Please note that we do not deliver to Greenland and the Faroe Islands.
Uncollected packages / incorrectly entered address:
Large packages are left at the place of delivery for 14 days before being returned to us. For uncollected packages, which are returned to us, a fee of DKK 250 incl. VAT to cover Tjalfes Magic - moxshop.dk transport and administration costs. Uncollected packages are not covered by the right of withdrawal. If we get the shipment returned due to an unknown address, or because you have moved out of the address, we will charge DKK 59 to cover the administration costs.
Delivery methods & responsibilities -We offer the following delivery methods:
Letter / Shipping Letter - For orders with a smaller weight and volume. Your order is delivered directly to your mailbox or to the selected postal delivery point of your choice. If the package is too large, the postman will either call you or leave a notification so that you can pick up the package at the nearest delivery point.
Post package - Your order is delivered to the nearest delivery point. You will receive a message via either SMS or notification. We recommend that you fill in your mobile number at checkout for the shortest possible delivery time. To redeem the package, you must bring a valid photo ID. A postal package will remain with the delivery point for 14 days from the date of arrival.
We do not take financial responsibility for any delays caused by the freight forwarder.
The shipping cost for an order is at least 35 DKK.
Liability in case of damage:
Tjalfes Magic - moxshop.dk can not be claimed or held financially or legally responsible for damage to hardware, software or loss of stored memory that occurs in connection with repairs, regardless of cause or reason. Tjalfe's Magic - moxshop.dk can also not be claimed for compensation for repairs that result in extra work or costs that arise due to a defective product or delayed deliveries. We recommend that a professional repairer or an experienced professional perform the repair.
Data Protection Regulation GDPR:
Your personal data is handled in accordance with the applicable provisions of the Data Protection Regulation (GDPR).
When you shop with us, you enter personal data such as name, address, e-mail address, telephone number and in some cases also CPR number. We need this information to be able to deliver the item to you, but also to handle warranty cases or insurance. The CPR number is required for any credit information.
In order to maintain a good level of service to you as a customer, we document all customer communication. You have the right to access this information upon written request. If the information turns out to be incorrect, incomplete or otherwise irrelevant, it is our responsibility to take remedial action.
Newsletter & offers:
When you become a customer of Tjalfes Magic - moxshop.dk, you will receive our news emails and offers. You can at any time unsubscribe from receiving offers via e-mail, which you send to email@example.com The mobile phone number you provide at checkout can be used for SMS messages regarding. delivery or other communication regarding your order.
Price and product information:
In the event of an error in stock balance or price, Tjalfes Magic - moxshop.dk reserves the right to terminate the purchase agreement. If the item has expired, or for some other reason is not available, Tjalfe's Magic - moxshop.dk is not obliged to deliver the item, but can suggest an alternative item. All image information is to be considered as illustrations and can not guarantee to reflect the exact appearance and nature of the product.
By writing reviews about products on Tjalfes Magic - moxshop.dk you also give Tjalfes Magic - moxshop.dk the right to publish them on Tjalfes Magic - moxshop.dk and in other channels and media. Tjalfes Magic - moxshop.dk reserves the right to publish and / or delete submitted reviews.
Bulk orders: We reserve the right to stop and credit bulk orders or orders from dealers.
We, WEBEX ApS - CVR 32281966 - Øverødvej 5- 2840 Holte - are data controllers and process personal data in accordance with GDPR. The data can be processed by us or by one of our partners. The purpose of this treatment is to fulfill our obligations to you as a customer and to inform about various offers. Personal data is also processed in the framework of market and customer analyzes, which form the basis for marketing, method and business development, and to fulfill it, required by us by law. "Webex ApS Data Processor Agreement Web Solution". If you want it.
We follow the Consumer Complaints Board's recommendations and Danish law in the event of a dispute.
In case of questions about the significance of these terms of purchase or procedures in case of right of withdrawal, complaints, transport damage or other, you should contact us in Tjalfes Magic - moxshop.dk only by email - firstname.lastname@example.org